FULFILLEMPIRE GENERAL DROPSHIPPING RETURN & REFUND POLICY
We appreciate your business.
Fulfillempire is a subsidiary of Shengle international group HK limited and was established in 2007.
We accept refund in the following simple terms; For any shipping-related issues, clients must inform us within seven days after receiving the product for traceable shipment or within 40 days in case the shipment is untraceable else void.
Please follow the instructions stated on this policy page to escalate with our customer service in case of any dispute.
Please note: refunds will be credited to respective eWallets as a store credit (subject to availability for future use/orders).
By applying for a refund or a reshipment, you read and accept the Dropshipping Return and Reship / International Commercial Terms and policy completely
Circumstantially different issues can occur during the dropshipping process. Please find in the following article how to proceed in each situation:
DOA (dead on arrival) Defective products
At Fulfillempire, we always take extra care of the product and its packaging to ensure customers' products are in their best condition when received by customers. Due to mishandling during transportation, you may receive a damaged product or may experience a quality problem. What should I do? Please contact our customer service within seven days from the receipt date for an appropriate solution (replacement or refund).
Defective product on arrival
We always take care of proper packaging to ensure the products shipped are in their best conditions. However, damage can still happen during transportation. If the product arrived damaged or defective, please contact our customer service within seven days from the product's delivery, we will reship or refund.
Incorrect product on arrival
If the wrong product is delivered (refer, i.e., different than the ordered product, wrong color, wrong size, wrong model, etc.) Please contact our customer service within seven days from the receipt date for an appropriate solution (replacement or refund).Please note: Slightly differences (due to different production batches) on printing / comparing to previous purchase or photos display on our APP or website may be experienced. However, if the physical product and the product's functions remain the same, this doesn't come under the category of "incorrect product" and will not be covered by our return/refund/reshipment policy.
FulFillempire's Dropshipping Return and Refund Policy can only be applied to errors or malfunctions related to the product's functions or miss-match specifications. No refund or reship request will be accepted if the customer does not like the product received by personal affairs.
Shipment never received
In unlikely situations, sometimes shipment may be interrupted by many reasons, by respective carriers or the shipping methods used for dropshipping, such as fine line, ePacket, wrong consignee address or untraceable mail are opted as a cheaper shipping method. FulFillempire will try its best to recover the shipment however cannot guarantee a 100% outcome. In case the customer claimed package not delivered, a traceable carrier website shows package delivered is considered authentic information of successful "delivery" and will not be eligible for a refund.
In case of delays caused by emergencies like national disasters, war, or any other which FulFillempire does not have to hold on to, a business will be considered final, and our customer service attention will not be required.
- Incomplete or incorrect shipping data: An complete shipping address shall content; consignee name full, city name, province/state, zip code, country name, and a valid phone/mobile number.
- If the parcel arrives at the nearest shipping agent's office after several unsuccessful delivery attempts, customers are liable to pick up the package themself. If the customer fails to pick up the parcel within a specific period, it will result in the box to return to the shipper or carrier's local warehouse.
-Parcels shipped with registered post mail.
-Parcels shipped to the following countries: Mexico, Brazil.
-Returns and reships requests to FulFillempire within 60 consecutive days, starting from shipment date.
Free reship or refund for "never arrived" items can only be applied once per order. For example, if the customer claimed that a product never arrived and met the above terms and conditions, FulFillempire will reship the item. If the second time even claimed "never arrived," We will not reship the item again.
Parcels to Denmark, Norway, Sweden. The telephone number is compulsory by Denmark post office, Norway post office, and Sweden post office. If the buyer failed to provide a telephone number, we do not pay the parcel.
Parcels to Finland, the email address is compulsory by Finland post office. If the buyer failed to provide an email address, we do not pay the parcel.
FulFillempire reserves the right to update, change or replace any section of this Dropshipping Return and Refund Policy by posting updates and changes on our website. We do encourage our customers to visit this page periodically. Customers who continue to use or access this website are subject to accept and abide by any changes made in the future and terms and conditions stated here:
At FulFillempire, we always take an extra step to provide a pleasant business service experience.